Guide
How to renew your iBrowse plan and avoid being cut off
What to do when your hotspot voucher, home internet or POS plan is about to finish.
2026-11-06
A plan that ends in the middle of your work is annoying. Here is how to renew each type of plan.
Hotspot vouchers. When your data or time is finished you are disconnected. Buy a new voucher the same way as before: choose a plan on the login page, in the iBrowse app or on this website, pay, and enter the new code. To see how much you have left, use the voucher status check in the app or on the login page, and enter your voucher code or the phone number you used to buy.
Home internet. We send you a reminder message before your plan ends. To renew, use the iBrowse app, or the renewal page you see when your plan has ended, or call us on 08033226866. Renew before the end date so you stay connected.
POS and CCTV plans. A POS or CCTV plan is linked to the device's MAC address. Before the plan ends, call or WhatsApp us with the MAC address, or tell the agent who set you up. If you change the device, send us the new MAC address and we move the plan to it. On phones and tablets, switch off the "private" or "random" MAC setting for iBrowse WiFi, or the plan will not work on that device.
Paid but nothing happened? Please do not pay again. Wait a few minutes, then use "Find my voucher" with your phone number. If it is still missing, contact us with the amount, the time and your payment reference. Our Refund policy explains what we do next.