Taimako
Muna nan don taimaka maka
Check a voucher, get the app, or talk to a person. Most questions are answered the same day.
Duba voucher ɗina
See the time and data you have left.
Ƙara karantawaSauke manhaja
Buy, check and renew from your phone.
Ƙara karantawaKira mu
08033226866
Kira muSend a message and we reply as soon as we can.
Yi taɗi a WhatsAppBayar da rahoton matsala
Tell us what is wrong and we will call you back.
Shiga asusunka
Home and business customers: see your plan and renew.
Ƙara karantawaTambayoyin da ake yawan yi
How do I buy a hotspot voucher?
Choose a plan on this website, in the iBrowse app or on the WiFi login page, and pay by card or bank transfer through Paystack. Or buy with cash at one of our selling points (see Where to buy). Your voucher code is sent to you straight away.
I paid but did not get my voucher. What do I do?
Please do not pay again. Wait a few minutes, because a late bank confirmation completes your voucher by itself. Then open "Find my voucher" in the iBrowse app or on the WiFi login page and enter the phone number you paid with. If there is still nothing, call or WhatsApp us on 08033226866 with the amount, the time and your payment reference. We will either give you the voucher or refund you.
It says "Invalid voucher". What should I do?
Check that you typed the code exactly as it was sent, with no spaces. Then switch your WiFi off and on again so the login page opens fresh, and try again. If it still fails, call or WhatsApp us on 08033226866 and we will sort it out.
Which payment methods do you accept?
Debit card and bank transfer through Paystack, and cash at our selling points and shop. Your card details go straight to Paystack. We never see or keep them.
Which areas do you cover?
Our hotspot WiFi and home and business broadband run in Gombe and our coverage areas. For installations, network equipment, CCTV and IT or communication contracts we work anywhere in Nigeria. Send us your location and we will confirm.
Do you have a plan for POS machines and CCTV cameras?
Yes. Our POS/CCTV monthly plan is made for one device, such as a POS machine or a CCTV camera or recorder. It costs ₦1,000 for 30 days, and the data allowance is shown when you subscribe. To get it, call or WhatsApp us on 08033226866 with the device's MAC address (see the next question), or ask one of our agents. You can pay by cash or bank transfer.
What is a MAC address, and where do I find it on my POS or CCTV device?
A MAC address is the device's own network number, for example AA:BB:CC:11:22:33. Your POS plan is linked to it, so it must be the right one. Look in the device's network or WiFi settings (it may be called "MAC address" or "WiFi address"), or on the sticker on the device. Some phones and tablets hide their real address with a feature called "private" or "random" MAC. Switch that off for iBrowse WiFi, or the plan will not work on that device.
How do I renew my POS plan, or move it to a new device?
Before your plan ends, call or WhatsApp us on 08033226866, or tell the agent who set you up, and give us the device's MAC address. We also send you a reminder message before it ends. If you replace the device, send us the new MAC address and we move the plan to it.
Can I use one voucher on two devices?
A voucher works on one device at a time. You can move it to another device, or ask us about plans for more devices.
How long does a voucher last, and what happens when it finishes?
Each plan shows its data and how long it lasts before you buy. When the data or the time is finished you are disconnected, and you buy a new voucher to continue.
How do I check what is left on my voucher?
Open the iBrowse app or the WiFi login page and use the voucher status check. Enter your voucher code or the phone number you used to buy.
Is a hotspot voucher mobile data? Can I use it anywhere?
No. Hotspot vouchers work only at iBrowse WiFi points in our coverage areas in Gombe. You can buy one from anywhere, but you can only use it when you are connected to iBrowse WiFi.
How do I get home or business internet installed?
Pick a plan and send us your request. Our team calls to confirm your area, agree a date and install it.
How do I renew my home internet?
Renew in the iBrowse app, or on the renewal page you see when your plan has ended, or call us on 08033226866. We also send you a reminder message before your plan ends.
Is the speed on a plan guaranteed?
The speed shown on a plan is the most it can reach. What you actually get depends on the signal, the distance and how many people are connected at the same time. If your speed seems far below what you expect, call us and we will check.
Do you supply and install CCTV, routers and other network equipment?
Yes. We supply and install routers, access points, cabling, CCTV and other network equipment, and we take on IT and communication contracts anywhere in Nigeria. Send a request from the Shop or Services page and we will call you with a quote.
What if I need a refund?
If you paid and did not get what you paid for, we put it right or we refund you. Our Refund policy (the link is at the bottom of every page) explains the steps.
How can I become an agent or reseller?
Open the Partners page and send us a request. We will explain how the agent programme works and how you earn.
How do I get help?
Call or WhatsApp us on 08033226866, or send a message from the Support page. Our local team will help you quickly.